Faq's

We are proud to provide a wide range of services across a large portion of the region. Our primary service areas include Surrey, Vancouver, West Vancouver, Delta, Langley, Coquitlam, Richmond, New Westminster, Burnaby, Port Coquitlam, North Vancouver, and Maple Ridge. If you are located nearby but don’t see your city listed, please give us a call! We often travel to neighboring communities to help with larger exterior home repairs or specialized landscaping projects.

Getting a quote is easy and stress-free. For most general handyman services or minor repairs, we can often provide a ballpark estimate if you send us a few clear photos and a brief description of the task via email or text. For larger projects, such as artificial turf installation or retaining wall construction, we prefer to visit your property in person.

We are flexible! Our team arrives with all the professional tools and standard supplies (like screws, caulking, or basic drywall mud) required to get the job done. For specific fixtures – like a new TV mount, a particular style of door handle, or specific LED outdoor lighting – many clients prefer to purchase the items they like best.

Yes, absolutely. Safety and peace of mind are non-negotiable for us. Onsite carries comprehensive liability insurance to protect both our workers and your property. Whether we are high up on a ladder for gutter cleaning in Surrey or handling complex TV mounting in Vancouver, you can rest easy knowing that you are working with a professional, protected team.

We know that when something is broken, you want it fixed fast. While our schedule varies depending on the season, we typically aim to book handyman services within 3 to 7 business days. For urgent needs, such as rental property turnovers or a gate that won’t close, we do our best to prioritize your request and get a technician to your door as quickly as possible.

Yes! No job is too small for Onsite. We actually specialize in the small stuff that big construction companies won’t touch. We often suggest that clients bundle their small tasks into a half-day or full-day booking. This is the most cost-effective way to handle minor repairs around the property, such as fixing a loose cabinet hinge, recaulking a bathtub, and mounting a mirror all in one visit.

Safety is our top priority for every artificial turf installation in Surrey. We use premium, non-toxic, and lead-free synthetic grass that is perfectly safe for children and pets. Our turf features a highly porous backing for excellent drainage, meaning pet waste can be easily washed away with a garden hose.

Living in the Pacific Northwest means we deal with a massive amount of rain. If your gutters are clogged with needles and moss, water will overflow and pool at your foundation. Regular gutter cleaning in Vancouver is the single best way to prevent basement leaks and expensive roof rot. We recommend a professional cleaning at least twice a year – once in the spring and once in the late fall – to keep your home’s water management system working perfectly.

Not when it’s done by a pro! There is a big difference between blasting a surface and professionally cleaning it. For delicate surfaces like vinyl siding or older wood fences, we utilize a soft wash technique. This involves using specialized cleaning solutions and low pressure to remove algae and grime without etching the wood or forcing water behind your siding. We only use high-pressure power washing on tough surfaces like concrete driveways and sidewalks.

We want to make the process as simple as possible. We accept various payment options, including major credit cards, e-transfers, and checks. Payment is typically due upon completion of the work for smaller jobs. For larger projects that require significant materials, we may request a deposit to get the project started, with the balance due once you are 100% satisfied with the results.